Refund Policy

REFUND POLICY

We are here to make sure you have a great experience browsing and subscribing to ASSEMBLR & ASSEMBLR EDU. Your feedback and questions are extremely valuable to us and we’d love to hear from you.

General Refund

• General refund,
  • If the subscription plan, special/pro 3D bundles, BLR Coin(s), or custom marker(s) you purchased does not meet your requirements, you can request a refund within:
    • 48 hours of your purchase for Google Play payments.
    • 3 days of your purchase for other payment methods.
    • BLR Coin(s): Refunds are available as long as the purchased BLR Coins have not been used to successfully generate a 3D model. This includes cases where the generation attempt failed or the BLR Coins have not been used at all.
  • The refund amount is approximately 80% of the total payment. The remaining amount covers applicable transaction and administrative fees.
• How to Request a Refund
  1. Submit your refund request on the platform:
  2. Profile → Settings → Usage & Payment → Payment Method → Request Refund
  3. Refund requests must be submitted within the applicable timeframe. Requests submitted after the deadline are not eligible for a refund.
• Can't Request a Refund?
  1. If you can't request a refund for your Assemblr or Assemblr EDU subscription:
     • Payment is pending: Wait until the payment is completed, then try requesting a refund again.
     • Unpaid order: Complete the payment for the unpaid order before requesting a refund.
• Before Purchasing
  
  1. Make sure the product meets your needs before making a purchase. If you have any questions, contact before purchasing.

Depending on your payment method, it can take up to 5–30 working days for the refund to appear in your account once it has been processed by Assemblr or Assemblr Edu.

If you make a payment via bank transfer, the refund will be reduced for bank administration fees.

If your return is approved, we will initiate a refund to your bank account or credit card (or other payment method that you choose when purchasing Assemblr or Assemblr Edu subscription plans). Refunds will be processed within 5–30 working days depending on your credit card or third party service providers company policy.  While we are committed to customer satisfaction, we do have some specific refund, reprint and cancellation option for certain cases or payment methods through third parties that Assemblr provides.

You can contact support@assemblrworld.com for further details on the estimated duration for receiving your refund and we will assist you as best as we can.

 
For Purchases at Google Play Store

• If it’s less than 48 hours since you bought an app or made an in-app purchase, you can request a refund through Google Play Store. You may be able to request a refund after more than 48 hours (check the Google Play Store policy on https://support.google.com/googleplay/answer/2479637?hl=en).
• You’ll usually get a decision within 1 business day, but it can take up to 4 business days.
• If it’s been more than 48 hours, we can serve it internally and we will refund it through the Google Play Store console.

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For purchases at App Store

If you purchased your item from the App Store, refunds are only made through the Apple website. Apple will review the refund request. There is a possibility that Apple will contact Assemblr or Assemblr Edu to confirm the requested refund. Apple will determine whether the refund request will be granted or not (check the App Store policy on https://support.apple.com/en-gb/HT204084).

Further terms on refunds relating to Third Parties and/or Payment Methods can be found in the Additional Terms of Use of the Service you ordered and the terms and conditions of the Service Provider, Offer Provider and/or Payment Method Provider.

For any additional issues, please contact our customer service at support@assemblrworld.com.

According to the “Refund Policy”, users have read, understood, and agreed to the Conditions that bind All Parties.